1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and JDM AI LLC, a Florida Limited Liability Company ("JDM AI," "we," "us," or "our"). By signing a Service Agreement, creating an account, or using any portion of our platform, you confirm that you have read, understood, and agree to these Terms.

2. Description of Services

JDM AI provides an AI-powered Customer Relationship Management platform that includes customer communication automation, appointment scheduling, client file management, and optional marketing services. Services are provided pursuant to the tier selected by the Client and detailed in the executed Service Agreement.

All services are subject to availability and may be modified, suspended, or discontinued at any time with reasonable notice to the Client.

3. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Be a legally operating business entity or authorized representative thereof
• Provide accurate and complete information during registration
• Have the legal authority to enter into binding agreements on behalf of your business

4. Account Registration & Security

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify JDM AI immediately of any unauthorized access to your account. JDM AI is not liable for losses resulting from unauthorized use of your account credentials.

5. Payment Terms

Subscription fees are billed monthly on the anniversary of your signup date. A non-refundable setup fee equal to one month's service rate is collected at the time of signing. By providing payment information, you authorize JDM AI to charge the applicable fees on a recurring basis.

JDM AI reserves the right to adjust pricing with thirty (30) days written notice. Accounts past due by more than seven (7) days may be suspended. Accounts past due by more than thirty (30) days may be permanently terminated without refund.

6. Refund Policy

All setup fees and monthly subscription payments are non-refundable once processed. No prorated refunds are issued for unused portions of any billing period.

Refunds are available exclusively in the event of a verified billing error by JDM AI (such as a duplicate charge). All refund requests must be submitted in writing to jaxon@getjdmai.com. All refund determinations are reviewed and approved solely by authorized human personnel at JDM AI. No refund decisions are automated or processed by artificial intelligence systems. Approved refunds are processed within ten (10) business days.

7. Cancellation Policy

Either party may terminate this Agreement with thirty (30) days written notice. During the notice period, services remain active and monthly fees continue to apply.

As a condition of cancellation, the Client agrees to complete a brief exit review prior to final cancellation. This review helps JDM AI understand and address service concerns. The cancellation process will not be considered complete until the exit review has been submitted. JDM AI takes all feedback seriously and uses it to improve the platform for all clients.

JDM AI may terminate services immediately without notice in cases of Terms violation, fraudulent activity, abusive conduct, or failure to maintain payment.

8. Acceptable Use

You agree not to use our platform to:

• Engage in any unlawful, harmful, or fraudulent activity
• Harass, abuse, or harm any individual or entity
• Distribute spam, malware, or unsolicited communications
• Violate any applicable privacy laws or consumer protection regulations
• Attempt to gain unauthorized access to our systems or other accounts
• Reverse engineer, decompile, or attempt to extract our platform's source code
• Resell or sublicense our services without prior written authorization

9. AI Platform Disclosures

Our platform is powered in part by Claude, an AI system developed by Anthropic, PBC. JDM AI is not affiliated with Anthropic. The use of AI technology means that:

• Responses generated by the platform are automated and may not always be perfectly accurate
• The platform may experience periodic outages or service interruptions typically lasting a few hours, caused by the underlying AI infrastructure. Such outages are not within JDM AI's control and do not constitute a breach of these Terms or entitle the Client to a refund or service credit
• The Client is responsible for reviewing AI-generated communications and configuring appropriate escalation rules

10. No Guarantee of Results

JDM AI does not guarantee specific business outcomes, revenue increases, customer growth, or any other measurable results from the use of our platform. Results are dependent on factors outside JDM AI's control, including the Client's industry, business practices, customer base, and level of platform engagement. The Client enters this agreement understanding that performance varies.

11. Intellectual Property

All platform technology, software, design, branding, and proprietary systems are the exclusive property of JDM AI LLC. Nothing in these Terms grants the Client any ownership rights in our platform or intellectual property. The Client retains ownership of all data they input into the platform.

12. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary information, pricing, business strategies, or trade secrets disclosed during the term of this agreement and for two (2) years following termination.

13. Limitation of Liability

To the maximum extent permitted by law, JDM AI's total liability for any claims arising under these Terms shall not exceed the total fees paid by the Client to JDM AI in the three (3) months preceding the claim. JDM AI is not liable for any indirect, incidental, consequential, or punitive damages of any kind, including but not limited to lost revenue, lost data, or business interruption.

14. Indemnification

The Client agrees to indemnify and hold JDM AI, its officers, employees, and agents harmless from any claims, damages, or expenses arising out of the Client's use of the platform, violation of these Terms, or infringement of any third-party rights.

15. Governing Law

These Terms shall be governed by the laws of the State of Florida. Any disputes shall first be submitted to good-faith mediation. If unresolved, disputes shall be settled by binding arbitration in Manatee County, Florida.

16. Modifications to Terms

JDM AI reserves the right to update these Terms at any time. Material changes will be communicated via email or platform notification at least fourteen (14) days before the effective date. Continued use of the platform after the effective date constitutes acceptance of the revised Terms.

17. Contact